jillievo Privacy Policy

When you register an account on jillievo, we collect the personal details you submit through the registration form, including your full name, date of birth, email address, and contact number. We also collect your preferred payment method details and any identification documents you submit during the account verification process, which is required under applicable regulations in the Philippines. If you contact our support team, we retain records of that communication to help resolve your concern and improve our service. Any information you voluntarily update in your account profile — such as a new contact number or updated address — is also stored and associated with your account. We only ask for information that is genuinely necessary to operate your account, process transactions in Philippine pesos, and comply with our legal obligations. You are responsible for ensuring that all information you provide is accurate and up to date. Providing false or misleading information may result in account suspension or the withholding of funds pending verification.

When you access jillievo through your browser or mobile device, we automatically collect certain technical data to ensure the platform functions correctly and securely. This includes your IP address, device type, operating system, browser version, and the pages or sections of the platform you visit during each session. We also collect session duration data and interaction logs, which help us identify and fix technical issues quickly so your experience remains smooth on any device. Cookies and similar technologies are used to remember your preferences, keep your session active, and prevent unauthorised access to your account. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect how some features of the platform work. We do not use tracking technologies to serve third-party advertisements or share your browsing behaviour with external marketing networks. All automatically collected data is processed solely for platform operation, security monitoring, and service improvement purposes relevant to our Filipino player base.

Every deposit, withdrawal, and betting transaction you make on the platform is recorded and associated with your account for accounting, fraud prevention, and regulatory compliance purposes. Transaction records include the amount in Philippine pesos, the payment method used, the date and time of the transaction, and the outcome of any associated wager. This financial data is retained for the period required by applicable laws and regulations governing online gaming operations in the Philippines. We do not store full payment card numbers or sensitive banking credentials on our servers; payment processing is handled through secure, compliant third-party payment gateways that operate under their own data protection standards. If a transaction is flagged for review — for example, due to unusual activity or a withdrawal request that triggers verification — we may request additional documentation from you before processing. All financial records are encrypted at rest and in transit to prevent unauthorised access. You may request a summary of your transaction history at any time by contacting our support team.

As a player based in the Philippines, you have the right to request access to the personal data we hold about you at any time. If any of your information is inaccurate or incomplete, you may ask us to correct it, and we will do so promptly after verifying your identity. You may also request the deletion of your personal data, subject to our legal obligations to retain certain records for regulatory and anti-money-laundering compliance purposes. To submit any of these requests, please contact our support team using the email address associated with your account. We aim to respond to all data requests within a reasonable timeframe and will keep you informed of the progress of your request. Please note that deleting your data will result in the closure of your account, as we cannot operate an account without the minimum information required for identity verification. If you have a pending balance at the time of a deletion request, we will process any eligible withdrawal before closing the account.

jillievo does not sell your personal data to third parties under any circumstances. We share your information only with trusted service providers who assist us in operating the platform — such as payment processors, identity verification services, and cloud infrastructure providers — and only to the extent necessary for them to perform their specific function. All third-party partners are required to handle your data in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond the service they provide to us. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines if we are legally required to do so. In the event that jillievo undergoes a business restructuring or ownership change, your data may be transferred as part of that process, and you will be notified in advance. We do not share your data with advertising networks or social media platforms for targeting purposes. Any cross-border transfer of data is conducted with appropriate safeguards in place to protect your privacy.

We retain your personal data for as long as your account remains active and for the period required by applicable laws and regulations in the Philippines after account closure. Financial and identity records are typically retained for a minimum of five years following the end of the account relationship, in line with anti-money-laundering requirements. Technical logs and session data are retained for shorter periods and are regularly purged once they are no longer needed for security or operational purposes. We use industry-standard encryption, access controls, and monitoring systems to protect your data from unauthorised access, loss, or misuse. Our security practices are reviewed regularly and updated to address emerging threats relevant to online gaming platforms. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant authorities in accordance with our legal obligations. If you have any concerns about how your data is being handled, you are encouraged to visit our FAQ page or contact our support team directly.